MERIDIAN MARKETING

Privacy Policy

Last Updated: May 2026

1. INTRODUCTION

Meridian Marketing (“we,” “us,” “our”) is committed to protecting the privacy of our clients and their customers. This Privacy Policy explains how we collect, use, store, and protect information in connection with the services we provide. By engaging our services you agree to the terms of this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Client Business Information. When you engage Meridian Marketing we collect information necessary to provide our services including your business name, contact information, email address, phone number, business address, and payment information.

2.2 Customer Data. In the course of providing marketing and automation services we may access and process your customers’ contact information including names, phone numbers, email addresses, and appointment history. This data is provided by you and is used solely to deliver the agreed upon services.

2.3 Platform Access Information. We may collect login credentials, API keys, and access tokens for third party platforms including Google Business Profile, social media accounts, and scheduling systems necessary to deliver our services.

2.4 Performance Data. We collect analytics and performance data related to campaigns, automations, and systems we manage on your behalf including open rates, click rates, conversion rates, and review counts.

2.5 Communications. We retain records of communications between Meridian Marketing and our clients including emails and SMS messages for service delivery and quality assurance purposes.

3. HOW WE USE YOUR INFORMATION

3.1 To deliver the services outlined in your Service Agreement.

3.2 To communicate with you regarding your account, service updates, and performance reporting.

3.3 To improve our services and systems based on aggregated and anonymized performance data.

3.4 To process payments and maintain accurate billing records.

3.5 To comply with applicable legal obligations.

3.6 To create anonymized case studies and performance summaries for marketing purposes unless you have opted out in writing.

4. HOW WE STORE YOUR INFORMATION

4.1 Client and customer data is stored within the GoHighLevel platform which maintains its own security infrastructure and data protection protocols.

4.2 We take reasonable technical and organizational measures to protect data against unauthorized access, loss, or disclosure.

4.3 Access to client data within our systems is limited to Meridian Marketing personnel directly involved in delivering your services.

4.4 Payment information is not stored by Meridian Marketing. Payments processed through third party platforms including Zelle, Venmo, and Cash App are governed by those platforms’ respective privacy policies.

5. DATA SHARING

5.1 We do not sell, rent, or trade your information or your customers’ information to any third party under any circumstances.

5.2 We do not share your data with third parties except in the following limited circumstances. With service providers necessary to deliver our services such as the GoHighLevel platform. Where required by law or legal process. With your explicit written consent.

5.3 Third party platforms used in the delivery of our services including GoHighLevel, Google, Facebook, and others have their own privacy policies governing how they handle data. We encourage you to review those policies directly.

6. YOUR CUSTOMERS’ DATA

6.1 You remain the owner of all customer data you provide to Meridian Marketing. We act as a data processor on your behalf.

6.2 You are responsible for ensuring you have the appropriate consent from your customers to share their contact information with third party service providers such as Meridian Marketing for marketing purposes.

6.3 We will only use your customers’ data for the specific purposes outlined in your Service Agreement and will not contact your customers for any purpose unrelated to your service delivery.

6.4 Upon termination of services all customer data is removed from Meridian Marketing’s active systems within 30 days.

7. DATA RETENTION

7.1 We retain client business information for a period of 12 months following the termination of services for accounting and legal compliance purposes.

7.2 Customer data provided for the purpose of delivering marketing services is removed from active systems within 30 days of service termination.

7.3 Anonymized performance data may be retained indefinitely for internal analysis and service improvement purposes.

8. YOUR RIGHTS

8.1 You have the right to request access to the information Meridian Marketing holds about your business at any time.

8.2 You have the right to request correction of any inaccurate information we hold.

8.3 You have the right to request deletion of your data subject to any legal retention obligations.

8.4 You have the right to opt out of your anonymized data being used in case studies or marketing materials at any time by submitting a written request.

8.5 To exercise any of these rights please contact us through the contact information provided on our website.

9. COOKIES AND WEBSITE ANALYTICS

9.1 Our website may use cookies and analytics tools to understand visitor behavior and improve user experience.

9.2 We may use tools such as Google Analytics to collect anonymous data about website traffic and usage patterns.

9.3 You can control cookie settings through your browser preferences. Disabling cookies may affect certain functionality of our website.

10. CHILDREN’S PRIVACY

10.1 Our services are intended for business owners and operators and are not directed at individuals under the age of 13.

10.2 We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information we will take steps to delete it promptly.

11. THIRD PARTY LINKS

11.1 Our website and communications may contain links to third party websites. Meridian Marketing is not responsible for the privacy practices or content of those websites.

11.2 We encourage you to review the privacy policies of any third party websites you visit.

12. CHANGES TO THIS POLICY

12.1 Meridian Marketing reserves the right to update this Privacy Policy at any time to reflect changes in our practices or applicable law.

12.2 We will notify active clients of material changes via email with a minimum of 14 days notice prior to changes taking effect.

12.3 The most current version of this Privacy Policy will always be available on our website. Continued use of our services following notification of changes constitutes acceptance of the updated policy.

13. CONTACT

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information please contact Meridian Marketing through the contact information provided on our website or in your Service Agreement.

MERIDIAN MARKETING

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