MERIDIAN MARKETING

Terms and Conditions of Service

Last Updated: May 2026

1. AGREEMENT TO TERMS

By engaging Meridian Marketing for any service, you (“Client”) agree to be bound by these Terms and Conditions. These terms constitute the entire agreement between Meridian Marketing (“Agency,” “we,” “us”) and the Client regarding the services provided.

2. SERVICES

Meridian Marketing provides digital marketing, automation, CRM management, reputation management, website design, and related services to wellness and healthcare adjacent businesses. The specific services delivered to each Client are outlined in the individual Service Agreement provided at the time of engagement.

3. FREE TRIAL PERIOD

3.1 New Clients are eligible for a 25-day free trial of Meridian Marketing’s core services.

3.2 The free trial begins on the date services are activated following payment of the one-time setup fee.

3.3 The one-time setup fee of $100 covers the cost of account creation, system configuration, and initial build work. This fee is non-refundable regardless of outcome.

3.4 At the conclusion of the 30-day free trial, services automatically transition to a month-to-month paid arrangement unless the Client provides written notice of cancellation prior to the trial end date.

3.5 Meridian Marketing reserves the right to limit free trial eligibility to one trial per business.

4. PAYMENT TERMS

4.1 Following the free trial period, services are billed on a monthly basis. The billing cycle begins on the same date each month corresponding to the trial end date.

4.2 Payment is due at the beginning of each billing cycle prior to services being rendered for that month.

4.3 Accepted payment methods include Zelle, Venmo, Cash App, and personal or business check made payable to Meridian Marketing.

4.4 Late payments may result in suspension of services until the outstanding balance is resolved.

4.5 Prices are subject to change with 30 days written notice to the Client.

5. SETUP FEE

5.1 A one-time setup fee of $100 is required prior to the commencement of any services including the free trial period.

5.2 The setup fee covers account configuration, system build, workflow creation, and platform customization specific to the Client’s business.

5.3 The setup fee is non-refundable once work has commenced regardless of whether the Client proceeds to a paid arrangement following the free trial.

6. REFUND POLICY

6.1 Meridian Marketing is committed to delivering measurable results for every Client. We stand behind our work.

6.2 Monthly service fees are eligible for refund if Meridian Marketing fails to deliver the agreed upon services as outlined in the Client’s Service Agreement for that billing period.

6.3 To request a refund the Client must submit a written request detailing the specific services not delivered. Requests must be submitted within 7 days of the end of the relevant billing period.

6.4 Refund requests are reviewed on a case by case basis. Approved refunds are processed within 10 business days.

6.5 Refunds are not issued for the following reasons — dissatisfaction with results that fall within normal performance variation, circumstances outside Meridian Marketing’s control including platform outages or third party service disruptions, or Client failure to provide necessary access or information required to deliver services.

6.6 The one-time setup fee is non-refundable under any circumstances.

7. CANCELLATION POLICY

7.1 Either party may cancel services at any time by providing a minimum of 14 days written notice.

7.2 Written notice may be submitted via email to the Meridian Marketing contact email provided at the time of engagement.

7.3 Services and access remain active through the end of the current billing period following notice of cancellation.

7.4 Upon cancellation all Client data, automations, and systems built within the Meridian Marketing platform remain the intellectual property of Meridian Marketing. Clients retain ownership of their own business data including contact lists and customer information.

7.5 Cancellation during the free trial period requires no payment beyond the setup fee already collected.

8. CLIENT RESPONSIBILITIES

8.1 The Client agrees to provide Meridian Marketing with timely access to all accounts, platforms, and information necessary to deliver services including but not limited to Google Business Profile access, social media account credentials, and existing customer contact lists.

8.2 The Client is responsible for ensuring all information provided to Meridian Marketing is accurate and up to date.

8.3 The Client agrees to respond to reasonable communications from Meridian Marketing within 48 business hours.

8.4 The Client acknowledges that marketing results vary based on factors including market conditions, business location, competition, and service quality all of which are outside Meridian Marketing’s control.

9. INTELLECTUAL PROPERTY

9.1 All systems, workflows, automations, funnels, and templates built by Meridian Marketing remain the intellectual property of Meridian Marketing.

9.2 Content created specifically for the Client including but not limited to copy, graphics, and campaign materials created using the Client’s brand assets becomes the property of the Client upon full payment of all outstanding fees.

9.3 Meridian Marketing retains the right to use anonymized Client results and general campaign data for case studies, portfolio purposes, and marketing materials unless the Client requests otherwise in writing.

10. CONFIDENTIALITY

10.1 Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement.

10.2 Meridian Marketing will not share Client business information, customer data, or operational details with any third party without the Client’s explicit written consent except where required by law.

10.3 Client customer data including contact lists and customer information remains strictly confidential and will only be used for the purpose of delivering the agreed upon services.

11. LIMITATION OF LIABILITY

11.1 Meridian Marketing’s total liability to any Client for any claim arising from services provided shall not exceed the total fees paid by that Client in the three months preceding the claim.

11.2 Meridian Marketing is not liable for indirect, incidental, or consequential damages including but not limited to lost revenue, lost profits, or business interruption arising from the use or inability to use our services.

11.3 Meridian Marketing is not responsible for the performance or availability of third party platforms including GoHighLevel, Google, Facebook, or any other platform used in the delivery of services.

12. RESULTS DISCLAIMER

12.1 Meridian Marketing does not guarantee specific results including but not limited to a specific number of new clients, a specific revenue increase, or a specific number of Google reviews.

12.2 Marketing results depend on numerous factors outside our control. We commit to delivering our services professionally and to the best of our ability using proven systems and strategies.

12.3 Case studies and results referenced in Meridian Marketing’s marketing materials represent specific client outcomes and are not a guarantee of similar results for all Clients.

13. COMMUNICATION

13.1 Primary communication between Meridian Marketing and the Client will occur via email and SMS unless otherwise agreed.

13.2 Monthly reporting will be provided to each active Client summarizing key performance metrics for the preceding billing period.

13.3 Clients may request a review call at any time by contacting Meridian Marketing through the designated contact channels.

14. AMENDMENTS

14.1 Meridian Marketing reserves the right to update these Terms and Conditions at any time.

14.2 Clients will be notified of material changes via email with a minimum of 14 days notice prior to changes taking effect.

14.3 Continued use of Meridian Marketing services following notification of changes constitutes acceptance of the updated terms.

15. GOVERNING LAW

These Terms and Conditions are governed by the laws of the State of Michigan. Any disputes arising from these terms or the services provided shall be resolved in accordance with Michigan state law.

16. CONTACT

For questions regarding these Terms and Conditions or any aspect of your service agreement please contact Meridian Marketing through the contact information provided on our website or in your individual Service Agreement.

By engaging Meridian Marketing’s services, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions in their entirety.

MERIDIAN MARKETING

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